consult before a treatment
The problems with this place started even before I hopped in my car. There were a couple of not too favorable reviews which I had not paid that much attention to (I was hooked by their photos) and when I called to book my appointment I was advised by the curt receptionist that all appointments require a mandatory initial consult of $200.
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Huh? Nothing on their website mentioned anything about having to first book a consult before a treatment. "The fee is halved if you book your treatment immediately after - the owner is the best skin guru in the state" she reassured me.
OK, fair enough, but then make sure your website carries a consistent message. Not feeling warm and fuzzy about this place so far, I still went ahead and booked the appointment.
When I arrived, the spa was in a surprising location - not quite the high end location they made out to be on their website. The spa itself felt cramped and over cluttered to me. Another red flag.
I was ushered into a shoebox sized room surrounded by glaring lights and mirrors (make no mistake you could see every mark, line and blemish on my skin.)
In less than 10 seconds (a record for me), one of the hardest and most manipulative up-sells I've ever witnessed began.
It went something like this:
"Gosh, you have some lines in your forehead, you should really be getting Botox there."
Huh? I'd never noticed them before but I sure did now.
She then proceeded to put my skin under an even harsher lamp and a magnifier pointing out, inch my inch, everywhere I had issues. The list was so long that by the time the ordeal was over I felt like the only proper thing to do was wear a paper bag over my head anytime I'm in public.
Then, she came in for the kill.
They could custom tailor a specific program to address my clearing lacking skin for a series of weekly treatments that would cost me a mere $10,000.
I excused myself and couldn't get out of the place fast enough. I don't care if they are miracle workers, the way they conduct their business is entirely unethical in my view.
